Returns Policy

 

Defined terms used on this page ("the Artist", "the Collector") have the meanings set out in the Terms & Conditions.

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We want every Collector to feel completely confident in their purchase. This policy explains the Collector's rights and options if they change their mind and how the Artist looks after the artwork if something goes wrong in transit.

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1. Your Right to Change Your Mind (14-Day Withdrawal Period)

 

If the Collector is an EU resident, they have the right to withdraw from their purchase within 14 calendar days, without giving any reason, in accordance with EU consumer protection law. This period begins the day after the Collector, or someone they've nominated, physically receives the artwork.

 

 

2. How to Let Us Know

 

Simply notify the Artist of the decision to withdraw using the "Withdraw from Contract" form linked in the website footer, or by sending an email at marinasyuntelis@gmail.com. There's no need to explain why — the Artist just needs to hear from the Collector before the 14 days are up.

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3. Getting Your Refund

 

 

Once the Artist has received the returned artwork (or proof that it's been sent, whichever is earlier), the refund will be issued without undue delay, and no later than 14 days after that point. Refunds are made using the Collector's original payment method, unless otherwise agreed.

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4. Return Shipping

 

As the Collector, you're responsible for the direct cost of returning the artwork. Because fine art needs specialist handling, please arrange return shipping through a fully trackable courier with transit insurance covering the artwork's full retail value — DHL Express, or an equivalent professional fine-art courier, is required.

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5. Inspecting Your Artwork

 

Every artwork ships with a numbered, tamper-evident security seal over its protective packaging or archival sleeve. This is there to protect delicate, unvarnished surfaces — not to stop the Collector looking closely. The Collector is welcome to examine the piece's texture, color, and detail through the clear-view window exactly as they would in a physical gallery, without breaking the seal.
 

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6. If You Decide to Return the Piece

 

If the security seal has been broken, or the artwork shows signs of handling beyond a gallery-style inspection — for example smoke exposure, smudges, creases, or surface marks — the Artist will assess the artwork's actual condition on return and let the Collector know, with photographs, if this affects the refund.

 

Where handling has caused genuine diminished value, a deduction proportionate to that damage will be made; in cases of significant or irreversible damage, this can be up to the full purchase price.

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Rolled canvases: larger paintings travel rolled, with their protective glazes especially sensitive to handling. If the seal is broken and the canvas is unrolled outside a professional setting, causing damage of the paint layers, this is treated as irreversible damage under the assessment above.

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Works on paper (oil sketches): paper is fragile and marks permanently from handling — finger oils, bends, and creases don't come out. The Collector can inspect the piece fully through its sealed archival sleeve; if the seal is broken and the paper shows handling damage, this is also treated as irreversible under the assessment above.

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7. Pieces That Aren't Eligible for Return

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• Custom commissions and personalized pieces — anything made to the Collector's specifications, or featuring a bespoke dedication or signature requested by the Collector, is a final sale.

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• Collectors outside the EU — the statutory 14-day right above is an EU consumer protection, so it doesn't extend to orders shipped ou'tside the EU. These sales are final, except where the artwork arrives damaged (see below).
   

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8. If Your Artwork Arrives Damaged

 

Please check the delivery as soon as it arrives. If there's any transit damage, photograph the outer packaging, the shipping label, and the damage itself, and get in touch within 5 days of delivery at [contact email]. This lets the Artist file an immediate claim with the courier and get it resolved quickly. None of this affects the Collector's separate statutory legal warranty rights, which remain fully in place regardless.